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Return & Exchange Policy

Last updated: July 21, 2026

At My Store, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please read our Return & Exchange Policy carefully before initiating a return.

1. Return Eligibility

  • Items must be returned within 30 days of the delivery date.
  • Items must be undamaged and in original condition, including original packaging.
  • Items that are used, washed, or altered are not eligible for return.

2. Quality Issues & Defective Items

  • If your item arrives with a defect or quality issue, we will provide a full refund and cover both outbound and return shipping costs.
  • Please contact us within 48 hours of delivery with a photo of the defective item so we can resolve the issue promptly.

3. Returns Due to Personal Preference

  • If you wish to return an item due to personal preference (e.g., change of mind, wrong size ordered), the customer is responsible for return shipping costs.
  • A full refund of the item price will be issued once the return is received and inspected.

4. Order Cancellations

  • Orders cancelled within 24 hours of placement and before shipment will receive a full refund, processed promptly.
  • Once an order has shipped, it cannot be cancelled β€” please follow the standard return process instead.

5. Custom & Personalized Orders

  • For custom or personalized items that have not yet shipped, a refund of 60% of the order total will be issued.
  • Custom or personalized orders that have already shipped are not eligible for return, unless there is a defect or quality issue.

6. Exchanges

We are happy to exchange items for a different size or color, subject to availability. Please contact us to arrange an exchange before sending any items back.

7. Refund Processing

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds are processed within 5–7 business days to your original payment method.
  • Please note that your bank or credit card provider may take additional time to post the refund.

8. How to Initiate a Return

  1. Contact our support team at igullets_timeout6n@icloud.com or 706-218-2261 with your order number and reason for return.
  2. Wait for our team to provide you with the return address and instructions. Do not send items back without prior authorization.
  3. Pack the item securely and ship it back using a trackable shipping method.
  4. Once received and inspected, your refund or exchange will be processed.

9. Contact Us

If you have any questions about our Return & Exchange Policy, please don't hesitate to reach out:
Email: igullets_timeout6n@icloud.com
Phone: 706-218-2261
Address: 169 Green Meadow Ln NE, Calhoun, GA 30701, USA
Hours: Monday – Friday, 9:00 AM – 6:00 PM EST